Storage Zone - Self Storage & Business Center

This really is your typical mom and pop business. And the people are nice that I have dealt with. And the prices are the lowest I have seen in this area.

I want to thank you for keeping my treasures safe. I cleaned out the storage shed and sweet it today April.30 2020. If I ever need storage space again, you will... Read More

I want to thank you for keeping my treasures safe. I cleaned out the storage shed and sweet it today April.30 2020. If I ever need storage space again, you will be the first one I call. Thank you. Donna

I have rented with Southside on and off for approx. the past 20 yrs. They (Judy and Ed) have always been wonderful and kind. I really appreciate the mail notice... Read More

I have rented with Southside on and off for approx. the past 20 yrs. They (Judy and Ed) have always been wonderful and kind. I really appreciate the mail notices especially since i have a tendency to forget! It's more efficient now that Southside has payment options online and email notices. Thank You, Ed and God Bless!

I moved from ATL to the WR area about 2 years ago and since we were combining two households, we needed more space. Looking around from a distance was not easy.... Read More

I moved from ATL to the WR area about 2 years ago and since we were combining two households, we needed more space. Looking around from a distance was not easy. I checked out online reviews and when I finally got to the city, I went around to look at locations. A few on Moody had bad reviews of break-ins (so they were out). I found Southside Side Storage to be clean, open but secure, and great rates. The manager was helpful and friendly (not so much as the weekend woman on duty - now she is rude and not very helpful even when asking a simple question - but Ed made up for her rudeness). I am now moving my thing out of the storage facility as we no longer need the extra space but I am pleased that I was able to find a space that was affordable, clean and safe.

The business has changed no longer is it a mom and pop it is now a franchise business with much higher prices. If you didn't get in before they switched you won... Read More

The business has changed no longer is it a mom and pop it is now a franchise business with much higher prices. If you didn't get in before they switched you won't get the old price or be grandfathered in. Because the prices have doubled and the units have no new improvements I can't give it more than a 3 star. The only thing that has changed is the paint scheme. So you're paying double for new paint and a soon to be new gate.

The business has changed no longer is it a mom and pop it is now a franchise business with much higher prices. If you didn't get in before they switched you won... Read More

The business has changed no longer is it a mom and pop it is now a franchise business with much higher prices. If you didn't get in before they switched you won't get the old price or be grandfathered in. Because the prices have doubled and the units have no new improvements I can't give it more than a 3 star. The only thing that has changed is the paint scheme. So you're paying double for new paint and a soon to be new gate.

This really is your typical mom and pop business. And the people are nice that I have dealt with. And the prices are the lowest I have seen in this area. Update... Read More

This really is your typical mom and pop business. And the people are nice that I have dealt with. And the prices are the lowest I have seen in this area. Update: The business has changed no longer is it a mom and pop it is a franchise business with much higher prices. If you didn't get in before they switched you won't get the old price or be grandfathered in. Because the prices have doubled but the units have no new improvements I can't give it more than a 3 star. The only thing that has changed is the paint scheme.

They have rats and the lady in the office doesn’t care. She refuses to give out the owner or corporate’s number so there’s nothing you can do

I have been in the same unit almost 20 years, and never had a problem until Storage Zone came in. They stop sending bills and email only. I got a call that my c... Read More

I have been in the same unit almost 20 years, and never had a problem until Storage Zone came in. They stop sending bills and email only. I got a call that my check was damaged in the mail and ask me to replace it. So I came up there got the check and mailed a new one. Ofcourse, it was late now, so they charged me a late fee. After complaining about this I was told she would have to go to corporate and get them to change this. So, I waited nothing was done. I have had several late fees since than due to the fact I don't get the email until a week before the end of month and if I mail it, it will be late. March check was mailed 3/2 and I took it and dropped into the box. It didn't clear till 3/14 and they charged me a late fee (because they either did not check the box or held it to long) But not my fault. I went up there and complained, was told that they would take care of it. Got my new bill for April mailed it on 3/24/2023 cleared my acct. on 4/2, so not late until the 8th but yet got another late fee. Do not recommend this facility.

My locks were changed without any notice!!!! I went to move an item into my storage 4/24/22, which i rarely do. Hadn't been there in yrs! Just been paying the r... Read More

My locks were changed without any notice!!!! I went to move an item into my storage 4/24/22, which i rarely do. Hadn't been there in yrs! Just been paying the rental fee like always and my lock was replaced!!! No notice. Nothing. I remember making one late payment by one day about 2 months ago, but otherwise i'd been on time. My lock should have been put back on after payment!!!! What the heck? Who leaves customers storage locked for over one month when payment WAS made??? Well the young lady did remove the lock and replaced mine for free. To ALL renters, beware and check your unit at once a month. I'm starting to have bad vibes about this new company which took over. Never Ever had this problem with Southside Storage!!!!! The rent was raised over $25/month after being told it wouldn't since i'd been there with Southside for years. Yeah. Bad vibes.

My locks were changed without any notice!!!! I went to move an item into my storage 4/24/22, which i rarely do. Hadn't been there in yrs! Just been paying the r... Read More

My locks were changed without any notice!!!! I went to move an item into my storage 4/24/22, which i rarely do. Hadn't been there in yrs! Just been paying the rental fee like always and my lock was replaced!!! No notice. Nothing. I remember making one late payment by one day about 2 months ago, but otherwise i'd been on time. My lock should have been put back on after payment!!!! What the heck? Who leaves customers storage locked for over one month when payment WAS made??? Well the young lady did remove the lock and replaced mine for free. To ALL renters, beware and check your unit at once a month. I'm starting to have bad vibes about this new company which took over. Never Ever had this problem with Southside Storage!!!!! The rent was raised over $25/month after being told it wouldn't since i'd been there with Southside for years. Yeah. Bad vibes.

My sister rented from Storage Zone in Warner Robins, it was sad to say the least. We went to clean the unit out and there was Rat urine and feces everywhere and... Read More

My sister rented from Storage Zone in Warner Robins, it was sad to say the least. We went to clean the unit out and there was Rat urine and feces everywhere and i mean EVERYWHERE. My nieces bed was completely unsalvageable, as it wqs completely stained from all the urine, including all of her stuffed animals, blankets and pillows. The manager at the time took several photos but unfortunately she no longer works there, so it’s been trying to get this matter resolved. long story short i wouldn’t advise renting from here seeing as that could care less about tenant protection, pest control or accountability. All about money.

We rented from the Warner Robins, GA location for a year, all was fine until we went to clean our unit out in November 2023. We found that our whole unit was I... Read More

We rented from the Warner Robins, GA location for a year, all was fine until we went to clean our unit out in November 2023. We found that our whole unit was INFESTED with rats and a lot of our belongings were ruined including mattresses, bedding, couch, clothes etc. we notified the Manager on duty to come down to our unit. (Anika). She came down was very apologetic said she had never seen anything this bad, informed us that a unit close to us had , had food stored and attracted the rats. She took SEVERAL pics and told us she would inform corporate and see what they could do as far as compensation and to leave the ruined items in the storage unit. so we moved what we could and left the ruined things. Fast forward to Feb 2024. I have called several times in the past 4 months to find out what is happening with the compensation. continue to get told “corp hasn’t gotten back to me”. To now being told that, that manager no longer works there and they have no recollection of this matter and that we never moved out and we owe $400+. THIS PLACE IS A JOKE AS FAR AS CUSTOMER SUPPORT. no communication, no accountability.

The overall customer service is pleasant however, the convenience of purchasing additional units on the website has been non functional. The website does not al... Read More

The overall customer service is pleasant however, the convenience of purchasing additional units on the website has been non functional. The website does not allow you to make payments or rent units. The hours on the weekends are not long enough for people who work on weekends. Most people are moving typically on weekends. Update the website. I’ve used multiple devices so it’s definitely the website

If I could leave not one star, I would. First and foremost the website to make payments was not functional for me for two weeks. My unit was then locked and put... Read More

If I could leave not one star, I would. First and foremost the website to make payments was not functional for me for two weeks. My unit was then locked and put up for auction status. After paying for the unit online on 2/12/21 because no one is ever at the office, my unit was still locked. It remained locked for over a week, after multiple calls had been made, and proof of payment was recognized by the company. I left multiple messages on the phone, to no avail. I then had to physically come back to the storage unit facility, call the office and ask again for it to be removed on 2/23/21. I was met with an incredibly asinine excuse that the lady working there was the only one working, and could not handle the workload of over 600 units. She said this herself, along with the fact that our unit should’ve been unlocked on 2/16/21 due to a holiday on the 15th. I am appalled at the lack of customer service, the lack of diligence to maintain a professional atmosphere for the patrons, and for my inconvenience of not having access to my items out of mere negligence. We will be finding another storage facility as soon as possible.